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Refund Policy

Refund Policy for Accounting Services
Effective Date: July 30, 2025
Company: Heartland Ledger, LLC
Website: www.heartlandledgerin.com

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At Heartland Ledger, LLC, we are committed to delivering high-quality accounting services to individuals and businesses. This Refund Policy outlines the terms under which clients may request refunds for services rendered.

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1. General Policy

All fees for accounting services are non-refundable once services have been rendered, delivered, or submitted to the client. However, we understand that concerns or errors can occur. Refunds or partial credits may be considered under the specific conditions outlined below.

 

2. Eligibility for Refunds

A refund may be issued if:

  • The service was not performed as agreed in a signed engagement or service agreement.

  • There was a clear error on our part (e.g., miscalculation, incorrect filing based on provided data).

  • You canceled a scheduled service at least 48 hours in advance and no substantial work had been started.

  • You were charged in error (e.g., duplicate charges).

A refund will not be issued if:

  • You provided incomplete, incorrect, or misleading information that led to an error.

  • You changed your mind after the service was performed or delivered.

  • Work was completed and submitted based on your approval or signature.

  • Delays or issues occurred due to failure to provide requested documentation on time.

 

3. Service Deposits and Prepayments

In cases where you prepay for services or provide a deposit:

  • Cancellations made at least 48 hours before the agreed-upon start time may be eligible for a full or partial refund, minus any administrative fees.

  • If work has already started, refunds will be prorated based on the portion of services already completed.

  • Deposits for bundled or discounted services are generally non-refundable but may be credited toward future work at our discretion.

 

4. How to Request a Refund

To request a refund, please email info@heartlandledgerin.com with the following details:

  • Your full name and contact information

  • Date of service

  • Description of the service performed

  • Reason for requesting a refund

  • Supporting documentation (if applicable)

Refund requests will be reviewed within 5–7 business days, and we will notify you of our decision via email.

 

5. Resolution and Corrections

In some cases, instead of a refund, we may offer to:

  • Correct the issue at no additional charge

  • Provide a partial credit toward future services

  • Offer additional consultation time free of charge

We strive to resolve any concerns quickly and professionally.

 

6. Governing Law

This Refund Policy is governed by the laws of the State of Indiana. Any disputes arising under or in connection with this policy shall be handled in accordance with our Terms and Conditions.

 

7. Contact Us

If you have any questions regarding this policy or your specific situation, please contact:

Heartland Ledger, LLC
 

Email: info@heartlandledgerin.com
Website: www.heartlandledgerin.com

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